Frequently Asked Questions (FAQ)

What kind of printing do you do?

Flexography, letterpress, and thermal variable data printing. Most of our labels are produced by the flexographic printing process, where the printed image is transferred directly onto the surface of the label via a flexible photopolymer printing plate wrapped around a metal cylinder. The label stock unwinds from a roll and runs continuously through the press from one ink station to the next, then is die cut in-line. The inks are water-based and environmentally friendly.

Thermal Transfer or Direct Thermal: which one should I use?

Thermal transfer printing uses a heat sensitive ribbon to produce the printed image. Typically used for longer duration applications, such as bar codes, bin labels in warehousing, and shipping labels. Lower in initial cost, but require a thermal ribbon to print. Direct thermal labels are used in disposable use applications, because over time, the label surface will fade. They will also turn black if exposed to extreme heat or UV rays. Direct thermal is perfect for inventory control labels that don't need to last for a long time. The heat sensitive stock is more expensive, but no ribbon is necessary.

Can I get printing on the back of the liner?

Yes, this is treated as an extra color.

Will my outdoor labels fade in the sunlight?

Flexographic inks will fade over time, some colors more than others. Red and yellow are the worst offenders. While more expensive, screen printed labels are more fade-resistant. If you are concerned about fading, we can supply a screen printed label upon request.

Do you accept credit cards?

Yes, Visa, Mastercard, and American Express.

How long will my labels take?

Usually 6-9 working days from receipt/approval of completed artwork. Specialty labels may require additional time. Repeat orders 5-7 days. Rush orders are available for an additional charge.

Can I cancel my order?

Yes, there will be no cancellation charges if no artwork has been started. However, if printing plates, dies or special stock has been ordered you will be responsible for charges already incurred.